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Net promoter score in law firms (and all business) is all the rage. Learn what it is, why you should ask, and how to get the most accurate scores to collect client feedback.

In this video, you’ll find out how we’ve specifically trained our offsite intake team to ask the questions we want asked, and how to interact with potential clients at that first touch. This is critical, because if it’s done wrong, that’s a lost opportunity – for both sides. So I’ve spent time training our team to not “sell” to people, yet be supportive and responsive to the kinds of crises that lead someone to give us a call for legal help.