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Mental health issues with clients and – yes – employees

Sometimes a client comes in that looks like a whole raft of trouble that you might not want to have. Particularly in the case of someone dealing with mental health issues, we've found that there are things you should be looking at...

Why Closing Cases May Be Your Biggest Missed Opportunity

Most of us know how important it is to start out on the right foot with our clients. We understand intuitively and from experience that if the first two weeks of representation goes poorly, we are set up to fail for the remainder of the client relationship. You simply...

How to know when it’s time for new office space

When is it time for your office to expand? Should you get a co-working space or more permanent space that you control? When have you hit market saturation and can lawyers share offices? Let's talk about that. A second or even third location may be worth looking at...

The Intake Workshop & What We Learned

Did you know, that on average, only one in five consultations turns into a client? It’s easy to do better when you know the keys. After a great workshop weekend with our legal professionals and attorneys, we reset attorneys’ understanding of their role during a...

Workshop Day 2018

Today is the day of Modern Law Practice intake and conversion workshop.Intake and consultation is not taught in law school. The concept of sales in law is a dirty word, right? That means lawyers refuse to "sell." But that, clearly, doesn't benefit your bottom line. So...

Data Automation Using Acuity, Zapier, Calendaring and Infusionsoft

Stop duplicating your data entry and wasting your time. Learn the workflow used by Modern Law and Modern Law practice to streamline your intake workflow and spend less time manually entering data. I get a lot of questions from attorneys about automation and what the...

Niche Marketing for Lawyers and Law Firms

Niche Marketing for Lawyers and Law Firms Niche Marketing is the process of taking a large market (in this case legal consumers) and breaking it down into smaller groups with similar needs, characteristics, and demographics. Since none of our law firms serve all legal...

How To Break Up Like A Boss

How can you fire a bad client? How about a bad associate attorney? Professional break ups are inevitable. You will need to fire employees, restructure business relationships, and fire bad clients. There is a right way to do it and a wrong way to do it. One of the best...

Net Promoter Score In Law Firms

Net promoter score in law firms (and any business) is all the rage. Learn what it is, why you should ask, and how to get the most accurate scores to collect client feedback. It started as a concept in the 1980s as a way to measure the public's response to your...

Have You Started Planning for 2019?

Have You Started Planning for 2019? It’s that time of year when you should begin reflecting on the past year and planning for what you would like to see happen in 2019. No, it isn’t too early and the best way to achieve your goals is with proactive planning. Not long...

Compensation Structures in Law Firms

Modern Law Practice's Billie Tarascio discusses law firm compensation and bonus structures in law firms. Check out the industry average, how NPS and other KPIs can impact bonus and the eat what you kill model. Compensation is a big deal, right?  It's controversial,...

Breaking Down Sales KPIs in Law Firms

Breaking Down Sales KPIs in Law Firms What should your conversion rate be? Sales are hard. It’s not something I was ever taught. I didn’t sell knives or vacuum cleaners in college. I never sold cars or college degrees over the phone. I did wait tables in college and...

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