The average NPS score in law firms is 23 – which isn’t necessarily good or bad, but in this video I’ll show you how to track your Net Promoter Score inside the Modern Law Practice dashboard. The smaller the firm, the more the owner...
The foundation of your firm may not be what you think it is. A peaceful, predictable, and fun way to practice. Every quarter, our firm gathers for a retreat where we talk about what’s working and not working in the organization. We identify opportunities, tackle...
Most of us know how important it is to start out on the right foot with our clients. We understand intuitively and from experience that if the first two weeks of representation goes poorly, we are set up to fail for the remainder of the client relationship. You simply...
Niche Marketing for Lawyers and Law Firms Niche Marketing is the process of taking a large market (in this case legal consumers) and breaking it down into smaller groups with similar needs, characteristics, and demographics. Since none of our law firms serve all legal...
Have You Started Planning for 2019? It’s that time of year when you should begin reflecting on the past year and planning for what you would like to see happen in 2019. No, it isn’t too early and the best way to achieve your goals is with proactive planning. Not long...
