Videos And Articles
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Who should be doing your consultations?
What are the ethics pitfalls and obligations with a non attorney sales or intake person? We're working on ways to refine the process of having a non-attorney meet in a consultation with potential clients. Chad Burton talks about when to...
If your meetings suck, you’re doing it wrong
In this video, Billie gets into the details about how to conduct meetings properly so you're not wasting your time, or others' time. For instance, we use one-on-one meetings of 30 minutes to check in personally with each person working...
Should you offer part time employees benefits?
Generally, part time employees aren't eligible for full-time perks, but there are situations where you should stretch the 'rules' and make it so. In this video, Billie talks about why one part time employee received a law firm bonus, when...
How to buy another law firm and make it your own
It's not uncommon: one or more attorneys become the successor of a law firm through assumption of ownership. The reasons are varied but the problem is the same. In one firm I know, this situation has created an uncomfortable office...
Consultations: creating a closing prop
Closing consultations is hard. What do you say to close the deal? What kind of information should you be sharing? When you are tweaking your conversion rate for consultations, there's always something you can do that will help bring up...
There’s an art to your law firm. What’s your flavor?
If your small firm is growing, and attracting new clients, finding time to do it all is a challenge. What do you do when you have plenty of clients AND new lawyers joining you to grow the firm. You HAVE to delegate your cases. The most...
What to do when nothing is working in your law office
The most recent visit we made to a law firm was with an amazing group but they were at a loss. They had no data, no way to measure efficiency and they didn't know who they were or how they wanted to serve. They had a general idea, but when...
Review: The Maximum Lawyer Conference
MaxLaw Con took place in St. Louis this year, and felt a lot more intimate and supportive than the large-scale conferences that take place at huge venues in San Diego or other big cities. In fact, this year's group had about 150 people...
Should you offer a free consultation as a lawyer?
Some lawyers don't charge for consultations and some do. What's best? If you don't charge for consultations, you risk real losses for your time with no-shows. Too many no shows can hurt morale, and your profitability.Yet, sometimes you...
Best intake methods and our formula
As I've spoken at various venues, and particularly since the Lawyerist Intake Podcast last year, I've had lots of lawyers ask me how to do what we've been doing in my firm for new client intake. We've learned so much since last year when...
You are spending your time on the wrong things
We all do it. We ignore the things that are most valuable and easy and instead invest in fixing what's broken. Stop. Research your law office product lines and measure the profitability of each product line. Then spend the time you need...
Your Dashboard and the Net Promoter Score
The average NPS score in law firms is 23 - which isn't necessarily good or bad, but in this video I'll show you how to track your Net Promoter Score inside the Modern Law Practice dashboard. The smaller the firm, the more the owner...
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