Videos And Articles
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Net Promoter Score In Law Firms
Net promoter score in law firms (and any business) is all the rage. Learn what it is, why you should ask, and how to get the most accurate scores to collect client feedback. It started as a concept in the 1980s as a way to measure the public's response to your...
Have You Started Planning for 2019?
Have You Started Planning for 2019? It’s that time of year when you should begin reflecting on the past year and planning for what you would like to see happen in 2019. No, it isn’t too early and the best way to achieve your goals is with proactive planning. Not long...
Compensation Structures in Law Firms
Modern Law Practice's Billie Tarascio discusses law firm compensation and bonus structures in law firms. Check out the industry average, how NPS and other KPIs can impact bonus and the eat what you kill model. Compensation is a big deal, right? It's controversial,...
Breaking Down Sales KPIs in Law Firms
Breaking Down Sales KPIs in Law Firms What should your conversion rate be? Sales are hard. It’s not something I was ever taught. I didn’t sell knives or vacuum cleaners in college. I never sold cars or college degrees over the phone. I did wait tables in college and...
Client Intake And Consultation Strategy
Net promoter score in law firms (and all business) is all the rage. Learn what it is, why you should ask, and how to get the most accurate scores to collect client feedback. In this video, you'll find out how we've specifically trained our offsite intake team to ask...
Clio Conference 2018
What if you were selling pizzas instead of running a law practice? Listen in on Billie Tarascio talk about the importance of putting together your systems in the office to get the perfect pizza – the one that YOU like. https://youtu.be/EUFXwcpSSKQ
Key Performance Indicators Gone Wrong
Let's talk about how to measure KPIs in your firm and what to do when things go wrong. Understanding what they mean makes a big difference. I run my firm based on data. Everyone has numbers they are supposed to hit, so we talk about them a lot and keep and eye on them...
Let’s talk about ______ baby.
Employee Compensation in Law Firms Let's talk about money, baby. Employee compensation in law firms feels like a taboo and frustrating concept. Generally, employees feel under-appreciated and underpaid. Employers feel like their people are generally not as committed...
From Consult To Client: The Steps You’ll Need To Increase Law Firm Conversions
From Consult To Client: The Steps You'll Need To Increase Law Firm Conversions In 2018, I stopped taking clients. I hired a managing attorney. I wanted to disengage from the practice of law in order to focus on rapidly scaling the firm while working on the...
The Steps To A Successful First Meeting
One of the things we train law offices to do is how the staff needs to act when they have their first meeting with a client. The potential client is not only making judgments about you, the attorney, but the office surroundings and the staff. Here are a few things you...
Using Data To Drive Your Law Office With Key Performance Indicators
Using Data To Drive Your Law Office With Key Performance Indicators Attorney Billie Tarascio started out like a lot of attorneys who decide to hang out their shingle and start offering their service to people who need help. Nobody told her how to set up an office or...
The Best Software for Small Firms
Oh software. We love technology, we love automation. We hate duplicate entry and bouncing from window to window. We want simplicity, efficiency, and amazing tools that all talk and sync flawlessly. Our software journey is ever evolving and always growing. Here's a...
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