Net promoter score in law firms (and any business) is all the rage. Learn what it is, why you should ask, and how to get the most accurate scores to collect client feedback. It started as a concept in the 1980s as a way to measure the public’s response to your...
Modern Law Practice’s Billie Tarascio discusses law firm compensation and bonus structures in law firms. Check out the industry average, how NPS and other KPIs can impact bonus and the eat what you kill model. Compensation is a big deal, right? It’s...
Net promoter score in law firms (and all business) is all the rage. Learn what it is, why you should ask, and how to get the most accurate scores to collect client feedback. In this video, you’ll find out how we’ve specifically trained our offsite intake...
What if you were selling pizzas instead of running a law practice? Listen in on Billie Tarascio talk about the importance of putting together your systems in the office to get the perfect pizza – the one that YOU...
Let’s talk about how to measure KPIs in your firm and what to do when things go wrong. Understanding what they mean makes a big difference. I run my firm based on data. Everyone has numbers they are supposed to hit, so we talk about them a lot and keep and eye...
