When is it time for your office to expand? Should you get a co-working space or more permanent space that you control? When have you hit market saturation and can lawyers share offices? Let’s talk about that. A second or even third location may be worth looking...
Did you know, that on average, only one in five consultations turns into a client? It’s easy to do better when you know the keys. After a great workshop weekend with our legal professionals and attorneys, we reset attorneys’ understanding of their role during a...
How can you fire a bad client? How about a bad associate attorney? Professional break ups are inevitable. You will need to fire employees, restructure business relationships, and fire bad clients. There is a right way to do it and a wrong way to do it. One of the best...
Net promoter score in law firms (and any business) is all the rage. Learn what it is, why you should ask, and how to get the most accurate scores to collect client feedback. It started as a concept in the 1980s as a way to measure the public’s response to your...
Modern Law Practice’s Billie Tarascio discusses law firm compensation and bonus structures in law firms. Check out the industry average, how NPS and other KPIs can impact bonus and the eat what you kill model. Compensation is a big deal, right? It’s...
Breaking Down Sales KPIs in Law Firms What should your conversion rate be? Sales are hard. It’s not something I was ever taught. I didn’t sell knives or vacuum cleaners in college. I never sold cars or college degrees over the phone. I did wait tables in college and...
