The most recent visit we made to a law firm was with an amazing group but they were at a loss. They had no data, no way to measure efficiency and they didn’t know who they were or how they wanted to serve. They had a general idea, but when a law office is stuck,...
MaxLaw Con took place in St. Louis this year, and felt a lot more intimate and supportive than the large-scale conferences that take place at huge venues in San Diego or other big cities. In fact, this year’s group had about 150 people show up, mostly listeners...
Some lawyers don’t charge for consultations and some do. What’s best? If you don’t charge for consultations, you risk real losses for your time with no-shows. Too many no shows can hurt morale, and your profitability.Yet, sometimes you need to push...
As I’ve spoken at various venues, and particularly since the Lawyerist Intake Podcast last year, I’ve had lots of lawyers ask me how to do what we’ve been doing in my firm for new client intake. We’ve learned so much since last year when we...
We all do it. We ignore the things that are most valuable and easy and instead invest in fixing what’s broken. Stop. Research your law office product lines and measure the profitability of each product line. Then spend the time you need and create systems to...
The average NPS score in law firms is 23 – which isn’t necessarily good or bad, but in this video I’ll show you how to track your Net Promoter Score inside the Modern Law Practice dashboard. The smaller the firm, the more the owner...
